Privacy Policy

Effective Date: May 30, 2025
Last Updated: May 12, 2026

Introduction

Volerbet Casino (“Volerbet,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our online casino, sportsbook, live casino, and crypto casino offerings.

Volerbet is operated by Boni Tech Limited, a company incorporated under the laws of Saint Lucia with registration number 2023-00614. We are licensed and regulated by the government of Tobique, ensuring that all operations comply with international gaming standards and data protection requirements.

By accessing or using Volerbet services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our services immediately.

Information We Collect

We collect various types of information to provide and improve our services, ensure regulatory compliance, prevent fraud, and enhance your gaming experience at Volerbet.

Personal Information You Provide

When you create an account, make deposits, request withdrawals, or interact with our customer support through live chat or email at [email protected], we collect personal information that you voluntarily provide. This information includes your full legal name as it appears on government-issued identification documents, date of birth to verify that you meet the minimum age requirement of eighteen years, residential address including street, city, postal code, and country of residence, email address for account communications and service notifications, telephone number for account verification and security purposes, username and password credentials for account access, and payment information including credit card details, bank account information, cryptocurrency wallet addresses, and details associated with e-wallet services such as MiFinity and Neosurf.

We require this personal information to establish your account, verify your identity in accordance with Know Your Customer requirements, process your deposits through our various payment methods, facilitate withdrawals of your winnings, communicate important account information and promotional offers, comply with anti-money laundering regulations and licensing requirements, and provide customer support services.

Automatically Collected Information

When you access Volerbet through any device, our systems automatically collect certain technical information. This includes your Internet Protocol address, which identifies your device’s location and internet service provider, browser type and version such as Chrome, Firefox, Safari, or Edge, operating system and device information indicating whether you access our platform through desktop, tablet, or mobile devices, referring and exit pages showing which websites directed you to Volerbet and where you navigate after leaving, date and time stamps of your visits and gaming sessions, clickstream data tracking your navigation patterns through our website, and game interaction data including games played, bet amounts, wins and losses, and session durations.

This automatically collected information enables us to analyze website traffic patterns, optimize our HTML5-based platform for better performance across all devices, identify and resolve technical issues, detect suspicious activities and potential security threats, understand player preferences to improve our game library of over three thousand titles from forty-three software providers, and enhance user experience through our responsive design interface.

Cookies and Tracking Technologies

Volerbet uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect information about how you interact with our services. Cookies are small text files stored on your device that help us remember your preferences, maintain your login session, and analyze usage patterns.

We deploy several categories of cookies. Essential cookies are strictly necessary for our website to function properly, enabling core features such as secure login access, account authentication, and transaction processing. These cookies cannot be disabled without severely impacting your ability to use our services. Performance cookies collect anonymous information about how visitors use our website, including which pages are visited most frequently, whether error messages are encountered, and how long users spend on different sections of our platform. This data helps us identify areas for improvement and optimize website performance.

Functionality cookies remember your choices and preferences, such as language selection among English, French, Polish, and Portuguese options, currency preferences including Euros, Canadian Dollars, and Polish Zloty, game favorites within our extensive library, and login information to facilitate easier account access. Marketing cookies track your browsing activities across our website and occasionally across other websites to deliver personalized promotional content relevant to your gaming interests.

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of our services, including access to your account dashboard, personalized game recommendations, and optimized platform performance.

Gaming and Transaction Data

To provide our casino and sportsbook services, we collect comprehensive information about your gaming activities and financial transactions. This includes detailed records of all deposits made through cryptocurrency options such as Bitcoin, Ethereum, Litecoin, Dogecoin, Cardano, Bitcoin Cash, Tron, Tether, USD Coin, and Binance transfers, as well as traditional payment methods, all withdrawal requests including amounts, selected payment methods, processing status, and completion dates, complete gaming history documenting every wager placed across our slots, table games, and live casino offerings from providers including Pragmatic Play, Play N GO, Evolution Gaming, and over forty other premium software vendors, bonus utilization tracking your claims of welcome bonuses, reload bonuses through our Pilot Club loyalty program tiers, free spins allocations, and wagering requirement progress, and account balance information showing your current available funds, bonus balances, and pending withdrawals.

This gaming and transaction data serves multiple critical functions including processing your financial transactions securely and efficiently, calculating your progress through our six-tier Pilot Club loyalty program from Bronze through Diamond status, ensuring compliance with bonus terms including thirty-times wagering requirements and maximum bet limitations of five Euros per wager during bonus play, detecting fraudulent activities and unusual betting patterns, generating account statements and gaming history reports upon request, and fulfilling regulatory reporting obligations to our licensing authorities.

Communications and Customer Support

When you contact our customer support team through our twenty-four-hour live chat service or send inquiries to [email protected], we retain records of these communications. This includes the content of your messages, questions asked, issues reported, feedback provided, support tickets created, and the responses provided by our support agents. We also maintain records of marketing communications you receive from us, including promotional emails about our bonuses, new game releases, and special tournaments.

These communication records enable us to provide continuous and consistent support across multiple interactions, train our support staff to deliver higher quality assistance, resolve disputes and complaints effectively, improve our services based on player feedback, and demonstrate compliance with our regulatory obligations regarding player protection and responsible gambling.

How We Use Your Information

Volerbet uses the collected information for various legitimate business purposes designed to provide excellent gaming experiences while maintaining security, regulatory compliance, and operational efficiency.

Account Management and Service Delivery

We use your personal information primarily to create and maintain your Volerbet account, enabling you to access our comprehensive gaming platform. This includes authenticating your identity during the login process through username and password verification, processing your account registration and verifying that you meet eligibility requirements including minimum age of eighteen years and residence in jurisdictions where our services are legally available, maintaining accurate account records reflecting your current contact information, preferences, and gaming history, providing access to our complete game library featuring titles such as Aviator, Bamboo Rush, Solar Queen, Legacy of Dead, Fire Joker, Sweet Bonanza, and thousands of additional options from leading software providers, and enabling your participation in both our casino offerings and our comprehensive sportsbook betting markets.

Your information allows us to deliver personalized gaming experiences tailored to your preferences, including game recommendations based on your playing history, customized promotional offers aligned with your gaming patterns and loyalty tier status, communications in your preferred language, and currency display matching your account settings.

Financial Transaction Processing

We process your personal and financial information to handle all monetary transactions associated with your Volerbet account. This encompasses accepting deposits through your chosen payment method among our extensive options including cryptocurrency wallets, e-wallet services, prepaid vouchers, and bank transfers, with minimum deposits starting at just ten Euros, processing withdrawal requests to return your winnings through your selected payment method, subject to our standard limits of five thousand Euros per week and twenty thousand Euros per month for standard accounts with higher limits available for Diamond Pilot Club members, verifying payment information to prevent fraudulent transactions and ensure funds originate from legitimate sources, calculating and crediting bonuses including our welcome package offering two hundred percent match up to two thousand Euros plus five hundred free spins across your first three deposits, processing cashback rewards, free spins allocations, and reload bonuses associated with your Pilot Club tier, and maintaining accurate financial records documenting all account transactions for your reference and regulatory compliance.

Our payment processing procedures incorporate industry-standard security measures including SSL encryption technology protecting data transmission between your device and our servers, secure storage of sensitive financial information with access limited to authorized personnel, compliance with Payment Card Industry Data Security Standards for credit card processing, and regular security audits to identify and address potential vulnerabilities.

As a licensed online casino operator, Volerbet must comply with extensive regulatory requirements imposed by the government of Tobique and international anti-money laundering standards. We use your personal information to fulfill these legal obligations including verifying your identity through Know Your Customer procedures requiring submission of government-issued identification and proof of address documentation, conducting enhanced due diligence for high-value transactions or accounts exhibiting unusual activity patterns, monitoring transactions for signs of money laundering, terrorist financing, or other illegal activities, reporting suspicious activities to relevant authorities as required by law, maintaining comprehensive records of player activities for potential regulatory audits, responding to lawful requests for information from law enforcement agencies, courts, or regulatory bodies, and enforcing our terms and conditions including geographic restrictions preventing access from prohibited jurisdictions.

These compliance activities protect both Volerbet and our legitimate players by maintaining the integrity of our gaming platform, preventing criminal exploitation of our services, and ensuring we maintain our operating licenses necessary to provide legal gambling services.

Fraud Prevention and Security

We analyze collected information to protect against fraudulent activities, unauthorized access, and security threats that could compromise your account or our platform integrity. This includes monitoring for unusual login patterns suggesting account compromise, detecting suspicious betting patterns that may indicate bonus abuse, chip dumping, or collusion, identifying duplicate accounts created in violation of our terms, preventing underage gambling through age verification procedures, protecting against distributed denial of service attacks and other technical threats, and investigating player complaints regarding disputed transactions or game outcomes.

Our security measures incorporate advanced technologies and human oversight, including automated systems analyzing account behavior for anomalies, manual review of flagged accounts by trained security specialists, multi-factor authentication options to enhance account security, regular security updates addressing newly discovered vulnerabilities, and collaboration with payment processors and industry organizations to share information about emerging fraud schemes.

Platform Improvement and Analytics

We analyze aggregated and anonymized data to understand how players interact with our platform and identify opportunities for improvement. This analysis helps us optimize website navigation and user interface design for better accessibility, evaluate game performance to determine which titles from our forty-three software providers generate the most player engagement, assess the effectiveness of promotional campaigns and bonus structures, identify technical issues affecting platform performance across different devices and browsers, understand player preferences regarding payment methods to prioritize support for the most popular options, and make data-driven decisions about expanding our game library, adding new software providers, or developing new features.

This analytical use of data focuses on aggregate trends and patterns rather than individual player behavior, protecting your privacy while enabling us to enhance services for all players.

Marketing and Communications

With your consent where required by applicable law, we use your contact information to send marketing communications about products, services, and promotions that may interest you. These communications include information about new game releases from providers in our extensive network including Pragmatic Play, Betsoft Gaming, Evolution Gaming, and others, announcements regarding special promotions, tournaments, and limited-time bonus offers, updates about your progress through our Pilot Club loyalty program and rewards available at higher tiers, personalized bonus offers based on your gaming preferences and account history, and important service announcements regarding changes to our terms, new features, or scheduled maintenance.

You maintain complete control over marketing communications through preference settings in your account dashboard allowing you to opt out of promotional emails while continuing to receive essential account-related communications, selecting which types of promotions interest you to receive more relevant offers, and choosing your preferred communication frequency to avoid excessive messaging. You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in promotional emails, adjusting preferences in your account settings, or contacting customer support at [email protected] with your request.

Responsible Gambling Support

We use your gaming data to support responsible gambling initiatives and identify players who may be experiencing gambling-related problems. This includes monitoring for warning signs such as rapidly escalating deposit amounts, extended gaming sessions without breaks, attempts to circumvent deposit limits or self-exclusion measures, and patterns consistent with problem gambling behaviors described in research literature. When concerning patterns emerge, we may reach out proactively to offer information about our responsible gambling tools including deposit limits allowing you to cap daily, weekly, or monthly deposit amounts, loss limits preventing excessive losses during specific timeframes, session time limits automatically logging you out after specified durations, reality checks providing periodic reminders of session duration and net losses, and self-exclusion options for periods ranging from six months to permanent account closure.

We also use your information to enforce self-exclusion requests, ensuring that players who have requested account closure cannot circumvent these protections by creating new accounts, and to verify age during account creation to prevent minors from accessing gambling services, as it is illegal for anyone under eighteen years to open accounts or gamble with Volerbet.

How We Share Your Information

Volerbet respects your privacy and limits sharing of your personal information to circumstances necessary for business operations, legal compliance, and service delivery.

Service Providers and Business Partners

We engage trusted third-party service providers to perform functions necessary for our operations. These service providers receive access to personal information only to the extent necessary to perform their specific functions and are contractually obligated to maintain confidentiality and security. Our service providers include payment processors handling deposits and withdrawals through credit cards, bank transfers, cryptocurrency transactions, e-wallets, and prepaid vouchers, game providers supplying the over three thousand titles available in our casino including companies such as 1x2Gaming, Amatic, Amigo Gaming, Asia Gaming, AvatarUX, Betgames TV, Betixon, Betsoft Gaming, Bombay Live, Booming Games, Booongo, Caleta Gaming, Endorphina, EvoPlay, Fantasma Games, Felt Gaming, Fugaso, Iron Dog, Kalamba Games, Kiron Interactive, Leap Gaming, MrSlotty, Novomatic, OneTouch, Peter & Sons, PG Soft, Platipus Gaming, Play N GO, Playson, Pragmatic Play, Qora Games, Relax Gaming, Revolver Gaming, Salsa Technology, Shady Lady, SmartSoft Gaming, Spade Gaming, Spinomenal, Spribe, Swintt, Tom Horn, Triple PG, and Vivo Gaming, identity verification services conducting Know Your Customer checks and validating submitted documentation, customer support platforms facilitating our live chat and email support services, marketing and communication providers delivering promotional emails and personalized offers, data analytics services helping us understand platform usage patterns and improve services, security providers monitoring for fraud, protecting against cyber attacks, and ensuring platform integrity, and hosting providers maintaining the servers and infrastructure supporting our website and gaming platform.

All service providers must demonstrate adequate security measures and comply with applicable data protection regulations. We conduct due diligence before engaging service providers and regularly monitor their performance and compliance.

Gaming Software Providers

Our extensive game library requires sharing certain information with gaming software providers whose titles you play. When you access games, we transmit information including your player identifier, bet amounts, game outcomes, and session data to the software provider’s systems. This sharing is necessary for the games to function properly, ensures fair play through independent random number generation verified by iTech Labs, enables providers to maintain game integrity and detect cheating or technical issues, and facilitates progressive jackpot networks where applicable.

Gaming software providers are bound by confidentiality obligations and may not use your information for purposes beyond providing and improving their gaming products.

Regulatory and Law Enforcement Authorities

We disclose personal information to regulatory authorities and law enforcement agencies when legally required or necessary to comply with our licensing obligations. This includes providing information to the government of Tobique or other licensing jurisdictions as required under our operating licenses, responding to valid subpoenas, court orders, or legal processes from governmental authorities, reporting suspicious transactions that may indicate money laundering or terrorist financing as required under anti-money laundering regulations, cooperating with law enforcement investigations involving illegal gambling, fraud, or other criminal activities, and submitting periodic regulatory reports documenting our compliance with licensing conditions.

We carefully review all requests for information to ensure they are legally valid and properly scoped, disclosing only the specific information required by the request rather than broader datasets.

Business Transfers

If Volerbet undergoes a business transaction such as merger, acquisition, corporate restructuring, sale of assets, or bankruptcy proceedings, your personal information may be among the transferred assets. In such circumstances, we will notify you through prominent notice on our website and via email before your information becomes subject to a different privacy policy. You will have the opportunity to delete your account before any transfer if you do not wish your information to be included in the transaction.

The acquiring entity will be required to honor the privacy commitments made in this Privacy Policy for information collected prior to the transfer.

Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with various parties for legitimate business purposes. This includes industry statistics about gaming trends and player preferences, benchmark data comparing our performance metrics to industry standards, research data contributing to academic studies on gambling behaviors, and marketing analytics demonstrating the effectiveness of promotional campaigns.

This anonymized data sharing helps advance industry knowledge while fully protecting your individual privacy since the information cannot be traced back to you personally.

In circumstances not covered by the categories above, we will request your explicit consent before sharing your personal information with third parties. You may withdraw consent previously granted by contacting our customer support team, though withdrawal may limit our ability to provide certain services dependent on the information sharing.

International Data Transfers

Volerbet operates internationally and may transfer your personal information to countries outside your country of residence, including countries that may have different data protection standards. Our service providers and business partners are located in various jurisdictions worldwide, necessitating these international transfers to provide comprehensive gaming services.

When we transfer personal information internationally, we implement appropriate safeguards including standard contractual clauses approved by relevant data protection authorities, ensuring that service providers in other countries commit to protecting your information according to standards comparable to those in your jurisdiction, conducting due diligence on foreign service providers to assess their data protection capabilities, implementing technical and organizational security measures that travel with the data regardless of storage location, and limiting data transfers to only information necessary for the specific purpose.

European Economic Area residents should note that we transfer personal information from the EEA to countries that may not provide equivalent data protection standards. However, we ensure that all such transfers comply with applicable European data protection regulations including the General Data Protection Regulation through use of approved transfer mechanisms and implementation of supplementary security measures.

Data Security

Volerbet implements comprehensive security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework incorporates multiple layers of technical and organizational safeguards.

Technical Security Measures

Our technical security infrastructure includes SSL encryption protecting all data transmission between your device and our servers, preventing interception by third parties during communication, secure data storage with encryption of sensitive information at rest in our databases, regular security updates and patches addressing newly discovered vulnerabilities in our systems and software, firewall protection restricting unauthorized network access to our servers and databases, intrusion detection and prevention systems monitoring for suspicious activities and potential cyber attacks, secure authentication mechanisms including password hashing and optional two-factor authentication, regular security testing including penetration testing and vulnerability assessments conducted by independent security professionals, and secure software development practices incorporating security considerations throughout our development lifecycle.

We partner with iTech Labs, an accredited testing laboratory, to verify the integrity of our random number generators and ensure fair game outcomes, providing independent validation of our commitment to security and fairness.

Organizational Security Measures

Beyond technical controls, we implement organizational policies and procedures including access controls limiting employee access to personal information based on job requirements and need-to-know principles, employee training programs educating staff about data protection obligations, security best practices, and how to identify potential security threats, confidentiality agreements requiring employees and contractors to maintain the confidentiality of player information, incident response procedures establishing protocols for identifying, containing, and remedying security breaches, regular security audits reviewing our compliance with internal security policies and industry standards, vendor management processes ensuring that third-party service providers maintain adequate security measures, and data retention policies establishing appropriate timeframes for retaining different categories of information.

Despite our comprehensive security measures, no system is completely invulnerable. While we employ industry-leading security practices, we cannot guarantee absolute security of information transmitted to or stored on our systems. You can enhance your account security by choosing strong, unique passwords, never sharing your login credentials with others, logging out after gaming sessions on shared devices, keeping your contact information current so we can reach you regarding security matters, and promptly reporting suspicious activities or unauthorized access to customer support.

Data Retention

Volerbet retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Active Account Retention

While your account remains active, we retain all account information including personal details, gaming history, transaction records, and communications. This ongoing retention is necessary to provide continuous service, maintain accurate account balances, and track your progress through our loyalty program.

Post-Closure Retention

After you close your account, we continue to retain certain information for specific periods based on legal, regulatory, and business requirements. Financial transaction records are retained for a minimum of seven years to comply with tax regulations and anti-money laundering requirements in most jurisdictions. Identity verification documents including copies of government-issued identification and proof of address are maintained for five years following account closure as required by our licensing authorities and to defend against potential future disputes or legal claims. Gaming history and bet records are preserved for five years to support regulatory audits, investigate complaints, and resolve disputes regarding past gaming activities. Customer service communications including support tickets and complaint records are kept for three years to demonstrate our handling of player concerns and support continuous improvement initiatives.

Marketing communications and preference data are deleted within thirty days of account closure or unsubscribe requests unless longer retention is required for legal compliance. Aggregated, anonymized data derived from your account activities may be retained indefinitely for analytical purposes since this information cannot be used to identify you personally.

Deletion Requests

You may request deletion of your personal information by contacting customer support at [email protected]. We will process deletion requests within thirty days unless we are required to retain information for legal compliance, dispute resolution, or enforcement of our terms and conditions. When deletion is not possible due to legal retention requirements, we will inform you of the specific reasons and the expected retention period.

Following approved deletion requests, we will remove your personal information from active databases and take reasonable measures to ensure it cannot be reconstructed. However, backup copies stored for disaster recovery purposes may persist for additional time until routine backup cycles eliminate them completely.

Your Privacy Rights

Volerbet respects your rights regarding your personal information and provides mechanisms for exercising these rights in accordance with applicable data protection laws.

Access and Portability Rights

You have the right to request access to the personal information we hold about you. Upon request, we will provide a copy of your personal data including account registration details, contact information, payment methods and transaction history, complete gaming history documenting bets placed and outcomes, bonus claims and wagering progress, loyalty program status and accumulated points, customer service communications, and any other personal information we maintain.

You may also request that we provide your personal information in a structured, commonly used, machine-readable format to facilitate transfer to another service provider where technically feasible. We will fulfill portability requests within thirty days of verification of your identity.

Correction and Update Rights

If personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most account information directly through your account settings dashboard, including contact details such as email address and phone number, communication preferences for marketing materials, and password credentials for account security.

For information that cannot be modified directly, such as name, date of birth, or address requiring verification, contact customer support at [email protected] with your correction request and supporting documentation. We will process verified correction requests within fourteen days.

Deletion Rights

Subject to legal retention requirements described above, you have the right to request deletion of your personal information. Deletion requests may be submitted through customer support channels. We will evaluate each request considering our legitimate interests, legal obligations, and necessity of information for service delivery.

Circumstances under which we must retain information despite deletion requests include ongoing legal obligations requiring specific retention periods, pending disputes, investigations, or legal proceedings requiring information preservation, compliance with regulatory requirements for financial transaction records, and prevention of fraud through maintenance of records regarding closed accounts attempting to create duplicate accounts.

Objection and Restriction Rights

You may object to certain uses of your personal information, particularly for marketing purposes. You can opt out of marketing communications at any time through unsubscribe links in emails, account preference settings, or by contacting customer support.

You may also request restriction of processing in specific circumstances, such as while disputing the accuracy of personal information, when processing is unlawful but you oppose deletion and request restriction instead, or when you need information preserved for legal claims even though we no longer need it for our purposes.

Automated Decision-Making

Volerbet may use automated systems to analyze account activities for fraud detection, bonus abuse prevention, and responsible gambling monitoring. You have the right to request human review of automated decisions that significantly affect you. If you believe an automated system has made an incorrect determination affecting your account, contact customer support to request manual review by trained staff.

Exercising Your Rights

To exercise any privacy rights, contact our customer support team through live chat available twenty-four hours daily or email [email protected] with your request. To protect your privacy and security, we must verify your identity before processing requests involving access, correction, deletion, or transfer of personal information. Verification typically requires confirmation of account credentials and additional identifying information.

We will respond to verified requests within thirty days of receipt. If we need additional time, we will notify you of the extension and provide reasons. All services related to privacy rights requests are provided free of charge, though we may charge reasonable fees for clearly unfounded or excessive requests, particularly those requiring disproportionate technical effort.

Children’s Privacy

Volerbet services are not intended for individuals under eighteen years of age. We do not knowingly collect personal information from minors. It is illegal for anyone under eighteen to open accounts or gamble with Volerbet.

During registration, we require date of birth confirmation and may request identity verification documentation confirming age. If we discover that we have inadvertently collected information from someone under eighteen, we will immediately delete the account, return any deposited funds to the source, and remove all associated personal information from our systems.

Parents or guardians who believe their child has provided personal information to Volerbet should contact customer support immediately at [email protected]. We take underage gambling prevention seriously and will take prompt action to address any confirmed instances.

Third-Party Websites and Services

Our website may contain links to third-party websites, services, or resources not operated by Volerbet. This Privacy Policy applies only to information collected by Volerbet. We are not responsible for the privacy practices of third-party websites linked from our platform.

When you click links to external websites including game provider sites, payment processor pages, or affiliate partner platforms, those sites operate under their own privacy policies. We encourage you to review the privacy statements of any third-party websites you visit to understand their information collection and use practices.

Similarly, if you access Volerbet through third-party platforms or applications, the privacy policies of those platforms may apply to information collected through those channels in addition to this Privacy Policy.

California Privacy Rights

Residents of California have specific privacy rights under the California Consumer Privacy Act. California residents may request disclosure of categories of personal information collected, categories of sources from which information was collected, business purposes for collecting information, categories of third parties with whom information is shared, and specific pieces of personal information we hold about them.

California residents may also request deletion of personal information subject to legal exceptions and opt out of sale of personal information. However, Volerbet does not sell personal information as defined under California law.

To exercise California privacy rights, contact [email protected] with your request and proof of California residency. We will verify your identity and respond within forty-five days.

European Privacy Rights

Residents of the European Economic Area, United Kingdom, and Switzerland have additional privacy rights under the General Data Protection Regulation and similar data protection laws.

We process personal information based on several legal grounds including performance of contract to provide gaming services you have requested, legal obligations requiring us to process information for regulatory compliance and anti-money laundering requirements, legitimate interests in operating our business, preventing fraud, and improving services, and consent for marketing communications and optional data uses where applicable.

Data Protection Officer

Volerbet has appointed a data protection officer responsible for monitoring compliance with data protection laws and serving as a point of contact for privacy inquiries. You may contact our data protection officer at [email protected] with “DPO” in the subject line.

Supervisory Authority

If you believe we have processed your personal information in violation of data protection laws, you have the right to lodge a complaint with the supervisory authority in your country of residence. We encourage you to contact us first to resolve concerns, but this right exists independent of any internal complaint processes.

Changes to This Privacy Policy

Volerbet may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations. We will post the updated Privacy Policy on our website with a revised “Last Updated” date at the top of the document.

For material changes that significantly affect how we collect, use, or share personal information, we will provide prominent notice through website banners, email notifications to registered users, or other appropriate communication channels. Material changes will become effective thirty days after notice is provided, giving you time to review changes and decide whether to continue using our services.

Your continued use of Volerbet services after Privacy Policy changes become effective constitutes acceptance of the revised policy. If you do not agree with changes, you should discontinue using our services and may request account closure and deletion of personal information subject to legal retention requirements.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information and respect your privacy rights.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through the following channels:

Email: [email protected]
Live Chat: Available 24/7 through our website
Company: Boni Tech Limited
Registration Number: 2023-00614
Jurisdiction: Saint Lucia

For specific privacy inquiries, include “Privacy Policy” in your email subject line to ensure prompt routing to appropriate personnel. Our customer support team is trained to assist with privacy-related questions and can escalate complex matters to our data protection officer when necessary.

When contacting us regarding privacy matters, please provide sufficient information for us to identify your account and understand your inquiry, though you should never include sensitive information like passwords in email communications. We will respond to privacy inquiries within five business days and work diligently to resolve concerns in a manner that respects your privacy rights while meeting our operational and legal obligations.

Volerbet Casino – Your privacy is our priority. We are committed to protecting your personal information through industry-leading security measures, transparent practices, and respect for your privacy rights. Explore our extensive game library, claim your welcome bonus, and experience world-class gaming entertainment with complete confidence in our commitment to your privacy and security.